RETURNS/ EXCHANGES / CANCELLATIONS
Q. Can I cancel my order once it has been placed?
A. We sincerely hope that you are completely happy with your product(s), but please make a note of our cancellation policy.
Pleasecontact us if you wish to cancel your order or return a product.
Q. I’ve already placed an order but it hasn’t arrived yet. If I cancel it, will I still be charged the restocking fee?
A. Unless you contact us within 24 hours of placing the order to cancel your purchase order, your order is likely to have already been processed through our system. Once this process has begun it is not possible for us to cancel, so we will need to charge you the 25% fee for restocking the item.
Q. What happens if my product arrives damaged?
A. If the product arrives damaged, we will, of course, provide you with a replacement for the damaged parts or arrange a replacement item. Please note that since the damage will likely have arisen during shipping, we need to provide our shipping company with evidence of the damage in a timely manner. Therefore, to receive a replacement that is free of charge, you mustcontact us to report the damage within 7 days of receipt of the productand you must include photos of the damage and its outside packaging. Items arriving showing any damage to the outside packaging should be signed for as "damaged". If you report any damage to us after 7 days of receiving the product or do not provide photos of the damaged parts and packaging, we will need to charge you for the replacement parts and the associated shipping costs.
Q. What happens if my product fails due to a defect?A. If the product arrives in good shape (no scratches, dents or defects), and later fails due to a manufacturer's structural defect,contact our support team immediately, and we will repair or replace at our expense. Please provide photo images of your default when you submit your request for replacement for expediency.