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Return Policy

RETURNS/ EXCHANGES / CANCELLATIONS

Q. Can I cancel my order once it has been placed?

A. We sincerely hope that you are completely happy with your product(s), but please make a note of our cancellation policy.

  1. If you, the customer, have not yet received the product and simply do not want the item, you will be refunded the original sales price minus a 25% restocking fee. If you cancel the order too late for us to cancel shipment of the product then you will be responsible for packaging and shipping costs in both directions in order to receive a refund of the product. Item(s) must arrive at the warehouse in good, saleable condition before the refund will be given.
  2. If the product arrives in good shape, has no structural defect, and is a standard product (color, dimensions, options), and you, the customer simply do not want the item, you will be refunded the original product sales price minus a 25% restocking fee. You, the customer, will be responsible for packaging and shipping costs in both directions in order to receive a refund. Item(s) must arrive at the warehouse in good, saleable condition before the refund will be given.
  3. If the product is used, has no defect, and you, the customer simply do not want the item, no refund will be given.

Pleasecontact us if you wish to cancel your order or return a product.

Q. I’ve already placed an order but it hasn’t arrived yet. If I cancel it, will I still be charged the restocking fee?

A. Unless you contact us within 24 hours of placing the order to cancel your purchase order, your order is likely to have already been processed through our system. Once this process has begun it is not possible for us to cancel, so we will need to charge you the 25% fee for restocking the item.

 

Q. What happens if my product arrives damaged?

A. If the product arrives damaged, we will, of course, provide you with a replacement for the damaged parts or arrange a replacement item. Please note that since the damage will likely have arisen during shipping, we need to provide our shipping company with evidence of the damage in a timely manner. Therefore, to receive a replacement that is free of charge, you mustcontact us to report the damage within 7 days of receipt of the productand you must include photos of the damage and its outside packaging. Items arriving showing any damage to the outside packaging should be signed for as "damaged". If you report any damage to us after 7 days of receiving the product or do not provide photos of the damaged parts and packaging, we will need to charge you for the replacement parts and the associated shipping costs.

 

Q. What happens if my product fails due to a defect?

A. If the product arrives in good shape (no scratches, dents or defects), and later fails due to a manufacturer's structural defect,contact our support team immediately, and we will repair or replace at our expense. Please provide photo images of your default when you submit your request for replacement for expediency. 

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